Privacy

We collect information you provide directly to us, such as when you request a quote, book a shipment, or contact us. This may include your name, company name, email address, phone number, mailing address, and shipment details.

We may also collect information automatically when you use our website, including IP address, browser type, pages visited, and referring URLs, through standard web server logs and analytics tools.

We use the information we collect to provide, maintain, and improve our freight logistics services; process and fulfill your shipment requests; communicate with you about your shipments, quotes, and account; send you operational and transactional messages you have requested; and comply with legal obligations.

We do not sell, rent, or lease your personal information to third parties. We do not use your personal information for unsolicited marketing without your explicit consent.

We may share your information with motor carriers and logistics partners solely to the extent necessary to arrange and complete your shipment. These parties are contractually obligated to use your information only for that purpose.

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Lumina Express Inc, our customers, or others.

Mobile opt-in data and phone numbers collected for SMS communications will never be shared with third parties for marketing or promotional purposes.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond to your request within a reasonable timeframe.

To opt out of SMS messages at any time, reply STOP to any text message from us. To opt out of email communications, follow the unsubscribe instructions in the email or contact us directly.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Lumina Express Inc · 32548 Aliso Canyon Rd, Acton, CA 93510 · [email protected] · (213) 693-0868